Manager III, Sales Service Delivery In Tempe, AZ, US At TTEC (021RR)

Manager III, Sales Service Delivery In Tempe, AZ, US At TTEC (021RR) Job Description TTEC is seeking a seasoned Sales Manager (Manager, Sales Service Delivery III) to join our team. As part of the TTEC Engage division, our dynamic operations team of executives, supervisors, service delivery managers and specialists provide the leadership, processes, technology and support to our customer service centers. This position will serve as a liaison between TTEC (formerly TeleTech) and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. We leverage our more than 30 years of best practices to build customer value and loyalty through creating amazing experiences for not only our clients, but each other. What you’ll be doing : Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time. Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. They need to manage their team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure that his team receives proper training to maintain program and personal growth. Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps. Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile. Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TTEC (formerly TeleTech) client relationship. What you’ll bring to us : Sales management experience required 6 years consultative/technology sales experience required 2 years online advertising/digital marketing experience Direct or Channel sales experience preferred Strong, confident telephone voice Inbound/Outbound telesales experience required. What skills you’ll need : Strong understanding of TTEC’s business, core values and goals Ability to hire, lead and coach outbound sales reps Self-starter & strong business communication skills Relevant Bachelors Degree or equivalent combination of education and/or work experience required. Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook. - Type a minimum of 30 words per min At TTEC (formerly TeleTech/Revana), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. With 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer simple, personal and exceptional. So jump on board, join our journey, and take your career amazing places along the way! Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Updated 11-Dec-2018
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