Wireless Sale Consultant-AT&T Authorized Retailer

Spring Mobile is a fast-growing, highly respected retailer for AT&T and Cricket Wireless. Our Wireless Sales Consultants enjoy high earnings based on performance and receive training in the ever-changing world of wireless communications. We work in a fun, challenging and fast-paced environment. Spring Mobile offers Medical, Dental, 401 (k) and tuition reimbursement plus a new hire bonus up to $2,500! Sound like a good fit? Click "Apply Now" to join the Spring Mobile team! The Spring Mobile Full-time Wireless Consultant is required to diligently execute all duties described below. The Full-Time Wireless Consultant's primary role is to be the top sales performer in the store. The Full-Time Wireless Consultant position is a critical role in the company, and requires the execution of the "Extraordinary Sales Experience", 5 Key Behaviors, Sales High 5 Metrics, and Company Mission and Values. Working with general supervision, the Full-Time Wireless Consultant helps to oversee the delivery of consistently outstanding customer service experiences based upon Spring Mobile's competitive advantages within the wireless mobile industry: simplicity, convenience, and exceptional service during and following every sale. The Spring Mobile Full-time Wireless Consultant's passion for the benefits of the Spring Mobile brand is expressed in many ways: ensuring products and services are easy to see, understand and to buy; demonstrating a sincere interest in every customer's unique needs by asking open -ended questions; offering relevant product and service recommendations, providing a clean, organized environment in which to shop; and providing every customer with the confidence needed to close the sales; and finally, developing other Advisor's capability in all of these areas. This role functions in a supervisory capacity in the Store Manager's absence. Full-time Wireless Consultant will interact with a supervisor as frequently or infrequently as needed by either during each work period. Many non-routine activities may be undertaken without the Store Manager's prior approval. Essential Job Duties • Model the behaviors expected of all Spring Mobile associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity • Manage relationships in a manner acceptable to others and to the organization • Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible • Provide Store Manager with hiring recommendations although principal hiring responsibility is the Store Manager's. • Actively develop the capability of others on the store team through timely, behavior-based coaching and training. • Serve as a skilled "go to" person with customer service questions and issues that require escalation. • Open and close the store as needed during the Store Manager's absence. • Provide the Store Manager with consultative support on performance issues, which may include helping to prepare or deliver performance improvement discussions. • Assist with the administrative functions related to scheduling, including responding effectively to absenteeism • Greet customers when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued. • Identify customer needs by asking probing questions, making suggestions, answering questions/objections, and then asking for sales. • Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them. • Answer phone calls promptly, courteously and professionally. • Champion Spring Mobile's competitive advantages- simplicity, convenience, and post-sales support- to every customer. • Ensure c...
Updated 1-Dec-2014
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