CUSTOMER SERVICE REPS NEEDED ASAP! THIS IS A LONG TERM CONTRACT POSITION. $11.10 PER HOUR JOB SUMMARY: The Collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. 1.Communicate with debtors in regards to the repayment of their delinquent debt. a.Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken specified by line of business) b.Make required number of phone calls daily as determined by management c.Profile debtors and obtain financial information. Update demographic and financial information on each call. d.Negotiate the best possible arrangements e.Proficiency with company telephone system while placing outbound calls and accepting inbound calls. f.Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. 2.Perform skip tracing to locate debtors.Use skip-tracing tools to locate the debtor in the most efficient manner a.Locate required number of skip accounts as determined by management c.Effectively communicate with third parties to obtain location information d.Profile accounts that are determined unlocatable or exhausted 3.Ensure all accounts are worked within client standards and Federal Regulations. a.Maintain specified file of accounts per client standards b.Work within FDCPA, state regulations, department/division & DMO Compliance Policies c.Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications 4.{Maintain continuing education, training in industry career developmentMaintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. a.Attend training sessions as directed by management b.Integrate information obtained through training sessions and policy changes immediately into daily routine 1. Other duties assigned by management. 1. The Collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department. A. EDUCATION: High School .EXPERIENCE Minimum of six months of progressive work experience preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Must be able to obtain required License for collecting ACA certification preferred C.OTHER HELPFUL EDUCATION OR EXPERIENCE-. Previous sales or customer service experience D.KNOWLEDGE, SKILLS and ABILITIES - Effective written and verbal communication skills Ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Ability to meet aggressive daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling and problem solving skills Ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Background Checks. In addition to the standard background checks required within Client agreement, Service Provider shall conduct the following for each candidate being submitted to the assignment: Credit Check and Civil Checks (to include County Civil Record Check for each county of residence, Federal Civil Record Check and Federal Bankruptcy Check). The results of the backgrounds checks should be encrypted and emailed to Cli...
Updated 8-Jan-2015
Viewed 3 times today, 31 in the last 30 days