Customer Care Manager
Are you a dynamic and strategic leader with call center management experience? Is âExceptional Customer Serviceâ your middle name? Do you want to work in an environment that is known as a local leader with national impact on telecommunications and mobile services? i-wireless, LLC, a niche wireless service corporation, is looking for you. Join i-wireless, LLC, as a Customer Care Manager in our Newport, KY location. In this role, you will be responsible for managing customer care for all of our product lines. This includes direct responsibility for live customer care representatives as well as automated support systems. This role requires a high degree of attention to detail, and strategic skills, including customer/vendor relationship management and product expertise, as well as experience with call center metrics and work force management. We are looking for someone with a bachelorâs degree (preferred) and 3-5 years of experience in call center management with a focus on performance metrics, process improvement, and reporting. The ideal candidate must be an exceptional communicator, avid listener and strong cross-functional team leader. We offer an exhilarating work environment, competitive pay and very attractive benefits. To learn more about the job responsibilities, required experience and qualifications, please visit and apply online at http://bit.ly/IWCCMNET or send your resume and salary requirements to job+IW.CCM@strategicHRinc.com. Employer is EOE/M/F/D/V. Please no third party candidates or phone calls.
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