Customer Service Call Center Clerk.

Our client is seeking a Customer Service Call Center Clerk. The potential candidate will be role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. • This position requires customer service experience. • Most of the day is spent on the phone. • Banking back ground is a plus. • his position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s). • This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. • May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. • May perform other such duties as assigned including trouble shooting operational issues. • May train more junior team members. • May participate in projects requiring coordination with other teams. • May serve as primary contact with vendors and/or other business units. • Maintain/create accurate and timely reports and/or documentation with minimal supervision. • May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. • Utilize department specific system applications.
Updated 21-Aug-2012
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